L O A D

FAQs

This article collects some common questions from investors and gives a detailed answer

Frequently asked questions

  • What is GF regulation?

    GF is a business brand used by a number of companies, including Gold Fire Markets Ltd is registered under international commercial law and regulated by the Central Regulatory Authority of Anjouan (AOFA) with MSB license number: L16047/GFM.

  • How to open an account at GF?

    You can register your real account on GF official website, or click here to register.

  • GF account opening age

    To open an account with GF, you must be 18 years of age or above. We do not accept applications from customers aged 65 or above.

  • What types of accounts does the platform offer?

    Please contact customer service for details.

  • What files do I need to upload?

    Customers in mainland China only need to upload your identity document; customers outside mainland China need to provide your passport and address proof (such as driver's license, permanent resident registration card or water, electricity and gas bills for the past three months, etc.).

  • How long does it take to complete an account audit?

    The account opening will normally be completed within 1 working day.

  • How long does it take to process a withdrawal request?

    GF processing withdrawal application time: 11:00-12:00 noon/ 2:00-5:00 pm. Withdrawal is processed once every hour, and the fastest arrival time is 2 hours. If the withdrawal application is made after the withdrawal time, it will be processed on the next business day.

  • GF withdrawal conditions?

    If the customer deposits funds but wants to withdraw them without making any transactions, a 3% handling fee will be charged for the withdrawal of funds. After a certain trading volume is met, the handling fee will be waived. Trading volume requirements: based on the most recent cumulative deposit amount. For example, if the most recent deposit amount is $1,000, you need to trade 1 lot before applying for withdrawal to be exempt from the handling fee. If you deposit $2,000, you need to trade 2 lots. If you deposit $5,000, you need to trade 5 lots, and so on. If the trading volume is insufficient and you insist on withdrawing funds, you need to deduct 3% of the most recent cumulative deposit amount from the number of lots traded as the withdrawal fee. (The customer will only deduct the handling fee if he/she agrees to deduct the handling fee when withdrawing funds, otherwise the withdrawal will be rejected).

  • What is the MT5 platform?

    MetaTrader 5 (MT5) is a trading platform developed by MetaQuotes Software for online foreign exchange trading, contracts for difference (CFD) and futures markets. The MT5 platform can be accessed through the website or downloaded to your computer or any smart device.

  • How to download the trading platform?

    You can click here to go to the official website download page and choose the download that suits your device.

  • Is it possible to trade on weekends?

    There is no trading during the weekends as the market is closed.

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