1. International Internet Failure

Gold Fire Markets Limited (GF) cannot control the signal capacity, the reception of the signal through the Internet and routing depends on the structure of the client’s equipment or the reliability of the connection. GF is not responsible for communication failures, distortions or delays in transactions on the Internet.

2. Market Risk and Online Trading

Precious metal trading involves considerable risks and is not suitable for everyone. Please refer to the customer contract for a detailed description of the risks. No matter how convenient or efficient online trading is, it does not reduce the risk of precious metal trading.

3. Password Protection

The customer must keep the password confidential to ensure that third parties cannot access the trading facilities. The customer agrees to be responsible for all instructions sent by email and all instructions sent to GF via email, verbally or in writing, even if they are sent by a third party. These instructions have been authenticated with the customer’s password and account number, and GF believes that they are authorized by the customer at its discretion. GF has no responsibility to make further inquiries about this apparent permission, nor is it responsible for the consequences of actions or inactions taken based on these instructions or apparent permissions.

4. Quotation Errors

When certain quotation or transaction price errors occur, GF will not be responsible for the account balance errors caused by such errors. These errors include but are not limited to: incorrect quotes by traders, quotes that are not international market prices, or any quotation errors (for example: hardware, software or network problems, or incorrect data provided by a third party). GF is not responsible for the account balance caused by errors. When placing an order, you must reserve enough time to execute the order and the system to calculate the required margin. If the execution price or order setting of the order is too close to the market price, it may trigger other orders (regardless of the type of order) or issue margin reminders. GF ​​will not be responsible for margin reminders, account balances or account positions caused by insufficient time for the system to execute orders or perform calculations. The above shall not be considered to be exhaustive. Once a quotation or execution error occurs, GF reserves the right to make any corrections or adjustments. Any disputes regarding quotation and transaction errors can only be resolved by GF at its sole discretion. If GF suffers any loss, damage or liability as a result, the client agrees to indemnify GF and hold it harmless.

5. Arbitrage

The Internet, connection delays and price errors sometimes cause the quotes displayed on the GF trading platform to not accurately reflect the real-time market price. “Arbitrage” and “exchange cutting”, or the act of profiting from the price difference due to network connection delays, cannot exist in the over-the-counter market where customers buy and sell directly from the dealer. GF does not allow customers to engage in such arbitrage on our trading platform. Transactions based on arbitrage opportunities caused by price lags may be cancelled. GF reserves the right to make necessary modifications and adjustments to the accounts involved in the above transactions. GF ​​may, at its sole discretion, require traders to intervene or approve all orders and or terminate the accounts of the relevant customers. GF ​​has full autonomy to resolve disputes arising from arbitrage or price manipulation. GF reserves the right to withhold withdrawals until the above issues can be resolved. Any actions or resolutions stated herein will not prejudice or cause GF to waive any rights or compensation it has against customers and its employees.

6. Price, Order Execution and Platform Manipulation

GF strictly prohibits any account from manipulating its prices, execution and platform in any form. If GF suspects any account of manipulation, GF reserves the right to investigate and review the account and deduct the profit earned from the related activities from the suspected account. GF reserves the right to make necessary corrections or adjustments to the relevant accounts. For accounts suspected of manipulation, GF may, at its sole discretion, require traders to intervene, approve orders and/or terminate the relevant customer’s account. Any disputes arising from hedging and/or manipulation shall be decided entirely by GF. GF may, at its discretion, report the incident to any relevant regulatory authority or law enforcement agency. Any actions or resolutions stated herein do not waive or prejudice GF’s rights or remedies against customers and its employees, all of which are expressly reserved.

7. Bankruptcy Disclosure

The transactions conducted by customers with GF are not conducted on exchanges. In the event of GF’s bankruptcy, customers may not be given priority repayment