Frequently Asked Questions
Abnormal transactions
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What are abnormal transactions?
Abnormal transactions mean that customers conduct intensive transactions in a very short period of time. Summarizing the experience of the industry, short-term transactions ultimately do not benefit customers in any way, because customers have to pay huge fees for frequent transactions. At the same time, short-term transactions are not the right investment method, and customers cannot make greater profits in transactions. In addition, there are also criminals who intend to use abnormal transactions to launder money. The company pays special attention to such illegal activities. Any abnormal transactions that have the opportunity to violate the "Anti-Money Laundering" regulations will never be allowed by the company! Abnormal transactions will occupy a large amount of network resources. In addition to affecting the stability and efficiency of the trading system, it will also hinder the transactions of ordinary customers. In order to protect the interests of most customers, the company will never accept abnormal transactions to continue.
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Definition of abnormal transactions
When a customer withdraws money, we will review all transactions from the last withdrawal (the first withdrawal starts from account opening) to the current withdrawal. According to the transaction volume statistics, when 50% of the transaction volume in the transaction order is held for less than 5 minutes, we will conduct further review of the account, and the review time needs to be extended by 3 hours. 1. When 30% of the transaction volume in the transaction order suspected of abnormal transactions is held for less than 5 minutes. 2. When 30% of the transaction volume in the transaction order suspected of abnormal transactions belongs to the hedging lock order established within 5 minutes. 3. The customer uses the same account and multiple computer terminals to trade at the same time, intending to use "intensive trading" to cause the market to mislead the information of huge transaction volume. 4. The customer uses the software of a third party (i.e. "plug-in software") to exploit software vulnerabilities to trade. (If you need to use automatic program trading, please contact online customer service) 5. Using the Internet or calculator to "delay quotes", "repeatedly" or "maliciously" enter and exit "heavy positions" within 5 minutes, and earn the spread of non-market prices on the trading platform in a short period of time. 6. When the number of transactions suspected of abnormal transactions is very different from the past, such as changing from 0.1 to 0.5 lots to 5 to 10 lots in an instant.
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Treatment
1. If the Company finds that the account is conducting abnormal transactions after investigation, the Company will immediately freeze the account's transactions and capital inflows and outflows for further investigation. 2. If it is confirmed that the account is conducting abnormal transactions, the Company will cancel the account and return the remaining funds in the account to the customer. Any profits and commissions generated by abnormal transactions will not be paid. * GF reserves the right to interpret abnormal transactions. In case of any disputes, GF's decision shall be final.